FAQs

You ask, we answer!

About the Company

Are you a clothing company? An online community and library of articles? A conservation/environmental group? Or just a bunch of paddlers?
Yes to all! One of the hardest challenges we have dealt with has been trying to succinctly describe what we are. As it has never been combined before! We are a lifestyle clothing brand because we felt paddlers were overlooked as an awesome action sport. We are also a website with paddling related articles and resources, written by paddlers for paddlers. Our business model is built with the environment as a priority, so we regularly factor in the our impact into all products, events, and decisions. And finally we are CERTAINLY a bunch of paddlers. We paddle any craft we can get, and every body of water we stumble upon! It is our goal to paddle what we preach so look for us on the water! Learn more about us and our special story.

When were you formed?
We first launched May 1st, 2015. Our first event was a booth at Crystal Pier Outrigger Canoe race and have since setup shop at stores and events throughout the entire state.

Non-profits/conservation/community give-back

Is Cali Paddler a registered 501(c)3 non-profit?
No Cali Paddler is an LLC and not a non-profit. That said we take the time to research and vet amazing non-profits who have infrastructures in place to make a positive difference with our California waterways, beaches and wildlife. We showcase these groups and help promote them whenever possible. And we give 5% of all proceeds (not just profits) to non-profits as part of our 5% Paddle Pledge.

What else does Cali Paddler do to help our beaches and coastlines?
We regularly bring our #cpBlueBuckets to events for clean-ups. Including our organized statewide network of July 5th paddler cleanups. We also work with race organizers to ensure they are doing what they can for sustainability.

Warranty & Returns

What is your return policy?
We trust our products will be high quality and fit as you like. That said, if you get something online or at an event and are not satisfied, please contact us right away so we can make it right. The paddle community is too small and special for us to take even one unhappy customer for granted!

Shipping

What do you charge?
Generally our pricing is:

  • $2.00 for stickers and flat goods.
  • $5.75 for single apparel items.
  • $7.75 for multiple apparel items.

What do you use for shipping?
We use USPS Priority Mail for all our apparel order shipping. Doing so adds a little bit to the cost vs. First Class, but gives the customer tracking numbers, 3 day shipping window and insurance. Fast and piece of mind is important for us to ensure you are happy with your shipment.

PLUS, Priority Mail provides sustainable forest and post-consumer waste (RECYCLED) cardboard packaging which is important to us.

How long will it take to get my order?
Orders are generally pulled form inventory, boxed and shipped within 1 business day of being placed. We ship USPS Priority Mail which ranges from 2-3 days delivery. So all in all, you can expect to get your order within 3-5 days from when you receive it.

Do you ship International?
Generally we don't offer international shipping online, however we know there are Cali Paddlers throughout the world. Please feel free to contact us. We will research what the shipping costs would be and let you know if we can make it happen.

Joining The Tribe

How do I get more involved?
First off we consider everyone to be a Cali Paddler. After all it is our mantra to Be E.P.I.C. (Every paddler in California). But we also embrace opportunities for people to help us grow and share our message. We have the following roles defined for people who are interested to consider.

Team Ambassadors
We have an official team of CP Ambassadors who go out and travel the waters with our message and our stoke. If you are interested in joining this roster, we open up the applications each year! Learn more here.
Team Writers
Our articles are all written by paddlers. Because like our slogan says, if you paddle you get it! Want to become a contributor? We would love to amplify your voice and share your story!
Overall supporters
We are so grateful to whatever visibility you can give our stoke and brand. Whether you take pics around the world, tag us in your posts (@calipaddler, #ifyoupaddleyougetit), or want to take an active role in your region in connecting us to your peeps, let us know. We are extremely grateful for all you do!

 

 


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